Why do I get transfered when calling 911?

The key to calling 911 is remaining calm, answering questions and giving information as accurately as possible.


The Communications Division is operated by 3 civillian dispatchers. Each dispatcher is assigned to a rotating shift. When the dispatcher is on dispatchdays off, the position is filled by a police officer. The communications operators dispatch all emergency and non-emergency calls for the city of Chillicothe Police. Our dispatchers are the primary call takers for 911 calls from land line based phones inside the city limits of Chillicothe, to include fire and medical emergencies for the Fire Department. If a fire or medical emergency exists, the dispatcher must transfer you to the Chillicothe Fire Department. When calling 911, please tell the dispatcher you need Fire or Medical, so they can transfer you without delay.
All calls coming from cell phones and cable or Internet based lines or numbers are switched to the Ross Co. Sheriff’s Office by default. When calling for the City of Chillicothe Police or City Fire from one of these types of lines, please tell the Sheriff Dispatcher that you need the city of Chillicothe 911 operator. Then tell that operator if you need police, fire or medical.

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